Understand how we protect and use your personal data on our platform.
Last Updated: December 16, 2025
This Privacy Policy applies to all Crulon services, including all related services, features, and applications.
Crulon ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By using Crulon's services, you agree to the collection and use of information in accordance with this policy.
When you create an account for our service:
Name and email address
Company information
Phone number
Account credentials
Billing information
Call Recordings: When you use our service, we process and store:
Audio recordings of customer calls
Call transcripts and metadata
Call duration, timestamps, and participant information
AI-generated insights, sentiment analysis, and call summaries
Important: You own all call data. We process it solely to provide our service to you.
Contact Form: When you submit inquiries:
Name and contact information
Company details
Message content
Demo Booking: Scheduling information collected through Microsoft Bookings
Usage Data:
IP address (anonymized)
Browser and device information
Pages viewed and interactions
Service usage patterns and features used
Log data and technical diagnostics
Cookies: We use cookies for analytics and functionality. See Section 6 for details.
For Our Platform Service:
Provide call transcription, analysis, and AI-powered customer support automation
Generate insights, summaries, and sentiment analysis
Maintain and improve service performance and accuracy
Provide customer support and technical assistance
For Marketing and General Operations:
Respond to inquiries and demo requests
Send service updates and marketing communications (with consent)
Process billing and payments
Analyze usage and improve our services
Detect and prevent security issues and fraud
Comply with legal obligations
Your Data Ownership: You retain full ownership of all call recordings, transcripts, and customer data processed through our service. We act as a service provider processing your data on your behalf.
AI Technology: We use AI and machine learning to provide voice agent services, including speech recognition, natural language processing, and automated analysis.
No Training on Your Data: We do not use your customer call data to train publicly available AI models or to benefit other customers. Your data remains private to your account.
AI Accuracy: AI systems may produce errors or inaccuracies. You should review and verify AI-generated outputs before relying on them for critical decisions.
We do not sell your personal information. We share information only as described below:
We work with third-party service providers who process information on our behalf:
Infrastructure Services:
Cloud hosting and infrastructure providers
Database and storage providers
Business Operations:
Payment processors for billing and subscriptions
Email service providers for transactional emails
Customer support and communication tools
Marketing Website:
Form processing (Formspree)
Demo scheduling (Microsoft Bookings)
Analytics services (Google Analytics, PostHog, or similar)
Content management (BaseHub)
All service providers are contractually obligated to protect your information and use it only for providing services to us.
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
If we're involved in a merger, acquisition, or sale, your information may be transferred. We'll notify you before this happens.
Your Responsibility: When using our AI voice agent service, you are solely responsible for:
Ensuring you have legal authority to record customer calls in your jurisdiction
Obtaining all required consents from call participants
Complying with federal, state, and local recording laws
Our Role: Crulon provides the technology to record and process calls. We do not determine the legality of your recording practices. Consult with legal counsel to ensure compliance.
We use cookies for analytics and site functionality.
Types of Cookies:
Essential: Session management and security
Analytics: Google Analytics, PostHog, other analytics for usage analysis
Control Cookies: Adjust settings in your browser (Chrome, Firefox, or Safari settings). Disabling cookies may affect functionality.
We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security assessments.
Service Data: Call recordings and customer data are retained based on your account settings and subscription plan.
Marketing Data: Contact form and inquiry data is retained for up to 2 years or until you request deletion.
Analytics: Usage analytics are retained according to service provider policies (typically 26-38 months).
We will delete or anonymize your information upon request, except where retention is required by law.
You Have the Right To:
Access: Request a copy of your personal information
Correction: Correct inaccurate information
Deletion: Request deletion of your information
Portability: Export your data in a usable format
Opt-out: Unsubscribe from marketing communications
California Residents (CCPA/CPRA): You have additional rights including the right to know what information we collect, how it's shared, and to opt-out of data sales (we don't sell data).
To Exercise Your Rights: Email support@crulon.ai with your request. We'll respond within 30 days.
Our services may link to third-party websites and services. We're not responsible for their privacy practices. Please review their privacy policies.
Our services are not intended for children under 13. We don't knowingly collect information from children. If we discover we've collected such information, we'll delete it promptly.
We're based in the United States. If you access our services from outside the US, your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
We may update this policy from time to time. The "Last Updated" date at the top shows the last revision. We'll notify you of material changes via email or through our service.
Your continued use after changes constitutes acceptance of the updated policy.
Crulon is a product operated by Vyper Solutions LLC.
For questions about this Privacy Policy or to exercise your privacy rights:
Legal Entity: Vyper Solutions LLC
Email: support@crulon.ai
Website: crulon.ai
For California privacy rights requests, include "California Privacy Rights Request" in your subject line.
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